Parent Guidelines

The following protocol must be accepted and understood by parents:

• The monitor will be present at all times during the visit.
• The monitor will document interactions taking place between parent and child during the visitation.
• The monitor is mandated by the Court to ‘redirect’ a parent should they violate a visitation guideline (see 2014 California Rules of Court 5.20 tab for more details).
• The monitor cannot relay messages between non-custodial and custodial parents, except when communication is regarding the arrangement of visitations.
• Cancellations MUST be communicated prior to a 24 hour period of the visitation to avoid a cancellation fee.

The Custodial parent:

• Will arrive fifteen (15) minutes prior to the start of the scheduled exchange and return exactly at the end of the scheduled exchange. Custodial parent and/or designees will be required to leave the area immediately upon the exchange of child(ren) and picking up child(ren).

The Non-custodial parent:

Will arrive at the exact hour of the scheduled exchange and will return fifteen (15) minutes prior to the end of the scheduled exchange.

Use of alcohol, non-prescribed drugs, cigarettes, vapor devices or cell phone calls (except for emergencies, games and/or selfies approved by BOTH parents) during visits are prohibited.

Refer to 2017 California Rules of Court 5.20 under the “resources” tab for full list of parental guidelines.